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88new legal terms for your account

At 88new, this page explains the legal terms for your account, the records we keep and the channels you can use when you want a change.

Access under local lawPrivacy and cookiesRecord requestsAccount changes
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88new 88new legal terms for your account
REQUEST CHANNELS

Where to send legal requests

If you need a legal answer, use the channels below and tell us the account email, the date you contacted us and the change you want.

Email request Send your legal question by email if you need help with consent records, a data correction, or account closure steps. Include your registered email and a clear subject so we can route it quickly and reply in the same thread.
Secure form Use the secure form when you want a clean paper trail. We keep the submission with the date, device signal and request type, then use it to confirm what you asked for before we change any account detail.
Live chat Open chat for time-sensitive legal questions about access, retention or verification. If the case needs a formal step, our team will move it to email so you can keep the full record in one place.
DATA HANDLING

How we handle data and access

We keep the legal side of your account tied to the records we actually need: consent logs, sign-in trails, payment references and support messages that show what was asked and when.

Data records

We keep the records that matter to the legal side of your account: consent logs, sign-in events, transaction traces and support messages. The aim is to answer your request accurately, prove what changed, and limit what we hold to what is needed.

Cookie settings

Cookies help us remember session state, language choice and safety checks. They also let us tell a normal return from a fresh device, which matters when we need to confirm that a change request really came from you.

Sign-in checks

When you change password, email or phone details, we ask for a fresh sign-in or another check tied to the account. That extra step protects the record and keeps later legal requests from being processed under the wrong name.

Retention rule

We keep account and payment records only as long as law, dispute handling or internal controls require. Once the retention window closes, the data is deleted or turned into a form that no longer points back to you.

Change requests

If you want a correction, copy or removal where law allows, tell us exactly what needs changing and why. We compare the request with our records, check any limits that apply, then confirm what we can complete.

Contact trail

For any formal request, use the same contact details you used on the account whenever possible. That keeps the trail clear, helps us verify you faster, and reduces delays if we need to ask one follow-up question.

Legal questions we answer here

These answers cover access, data use, cookies and request handling. If something depends on local law, we name that clearly so you can see what applies before you send a request. We keep the wording plain because a legal page should tell you what we hold, why we hold it and how you can reach us without guessing, then decide whether to continue from the same account.

It sets the rules for access, account data, cookies, requests and record handling. If a part of the rule depends on location, the version that applies is the one allowed by local law.

Access depends on local law and is available where local law permits. If your location changes, the same account may face different limits, so we check the rule that applies at the time you sign in.

We keep only the records needed for account operation, consent, payment trails, security checks and dispute handling. That may include emails, sign-in logs, cookie signals and transaction references tied to Touch 'n Go, GrabPay, Boost dan FPX.

Send the exact detail you want changed, the reason, and the account email used to sign in. We verify the request first, then update the record if the change is allowed under the rule that applies.

Cookies help us remember session state, keep language settings steady and detect unusual sign-in patterns. They do not change the legal rule on their own; they only help us apply the right rule to the right account.

Use the email, form or chat path shown on this page. If the matter needs a formal trail, we move it to email so the request, reply and any follow-up stay together in one record.

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